Atlassian Jira Service Management

An ITSM & ESM solution that delivers value.

More than just an IT service management solution, Jira Service Management provides service request management for all your service teams. Let every department take requests and keep the whole organization running smoothly for internal and external customers.

A better way to implement
IT HR Facilities Customer Legal General Service Management.

A help center for everyone.

Preconfigured projects, task-types, and workflows allow you to stand up your Jira Service Management instance instantly and deploy. Help Center input creates tasks to be addressed by service teams  and templates customized for the way your organization likes to work. If your organization needs help making it perfect,  talk to us to get started. 

Jira Service Management

Easily audit, track changes, and make a positive impact on customers.

If you’re on the inside of service request fulfillment, Jira Service Management offers an intuitive interface where critical work gets visibility, changes get tracked, and operational risk gets minimized. Make sure teams of all kinds are working to deliver value to customers in everything they do.

Keep an eye on your queue.

See what needs doing in the queue panel. Tasks can be assigned, prioritized, and classified as your operation sees fit. SLAs can be configured to keep resolutions timely.

Watch the work flow with workflows.

Move tasks through statuses to see progress at a glance. Use preconfigured templates or set up your own custom workflows to keep on top of the to-do list. 

Awesome templates, out-of-the-box

Preconfigured projects, task-types, and workflows allow you to stand up your Jira Service Management instance instantly and deploy. All templates are inifinitely customizable to the way your organization likes to work. Don’t want to go it alone? Talk to us to get started with a customized Jira Service Management implementation. 

Manage all your company assets with 'Assets'.

Formerly called 'Insight', Assets is your configuration management database, bundled with JSM Premium.

Jira Service Management is great for handling service requests. Take that capability further by leveraging Assets, your Jira-native CMDB that catalogues and maps dependancies for all your company’s people, hardware, and information. Use Assets for:

  • Enabling staff to request supported hardware
  • Manage hardware inventory (like who’s using a specific device)
  • Creating tasks across teams
    • (EX: HR onboarding task created –> IT needs to provision a laptop)
  • Map customers and customer data to specific projects, tasks, software, and requirements
  • And much, much more.

Pricing advantages? Sure! 
Let's talk.

As a licenced reseller of Atlassian-brand products, Jira Service Management included, we can provide payment methods, terms, and even price breaks not available through Atlassian directly. If you’re looking to start with Jira Service Management or if you’re already using it, reach out to us to discuss our Atlassian licence management services.

Atlassian ITSM & ESM is better in the Cloud

Join thousands of companies who have made the switch from on-prem solutions into Atlassian Cloud Apps. Jira Service Management offers best-in-class cloud-based service request management software. 

Server Migration

Compare Jira Service Management Plans &Features

General Service Management

Agent limit per site3 agents5,000 agents5,000 agents5,000 agents
Customer limitUnlimitedUnlimitedUnlimitedUnlimited
Number of sitesOneOneOneUnlimited
SupportAtlassian CommunityBusiness hour support24/7 support for critical issues24/7 dedicated senior support for all issues
Storage2 GB file storage250 GB file storageUnlimited file storageUnlimited file storage
Email notifications100 emails per dayUnlimitedUnlimitedUnlimited
Uptime SLANot includedNot included99.9%99.95%
Email & embeddable widget support
Self-service portal
Configurable workflows
Customizable queues
SLA management
Reporting & analytics
IT service management project template
Multi-language support
Apps & integrations
Mobile app support
Global & multi-project automation  

Incident & Problem Management

Alerts & alert notifications per monthUnlimited alerts, unlimited alert email notifications, and 200 SMSUnlimited alerts, unlimited alert email notifications, and SMSUnlimited alerts, unlimited alert email notifications, SMS, and voiceUnlimited alerts, unlimited alert email notifications, SMS, and voice
Incident creationManualManualManual, automatic, API, and templateManual, automatic, API, and template
Internal stakeholders
Monitoring & ChatOps integrations
Major incident escalation
Post-incident reviews
On-call management 
Advanced alert integrations  
Incident conference calls  
Incident investigation  
Heartbeat monitoring  

Service-Based Organization

Service Registry
Service status pages 
Service dependency 
Service subscriptions  
External services  
Service & infrastructure health analysis  

Change Management

Multi-user/group approvals
Change risk assessment engine
Change calendar
Deployment tracking
Deployment gating  

Asset & Service Configuration Management

Asset and service repository  
Asset discovery  
Dependency mapping  
Dynamic object fields  

Enterprise Service Management

HR service management template
Facilities service management template
Legal service management template
General service management template
Customer service management template

Knowledge Management

Embedded knowledge base
Knowledge base reports
Smart article suggestion
Featured articles

Data & Insights

Atlassian Analytics   
Atlassian Data Lake   
Data connectors   

Security & Controls

SSO, SCIM, Active Directory syncRequires Atlassian Access subscriptionRequires Atlassian Access subscriptionRequires Atlassian Access subscriptionIncluded
Password policies
Domain verification & account capture
Session duration management (desktop)
Encryption in transit & at rest
Business continuity & disaster recovery
Mobile device management
Audit logs 
Data residency 
Admin insights  
IP allowlisting  
Release tracks  
Mobile application management   

Ready to make the jump?

Atlassian Products are facilitated by trained Solution Partners all around the world. We help organizations make licensing, installation, and training on your new systems easy. Avant Systems Group is an , with specialized training in bringing fantastic products like Jira Service Management to your organization, so you don’t have to go it alone.

Additional related Jira Service Management Resources