More than just an IT service management solution, Jira Service Management provides service request management for all your service teams. Let every department take requests and keep the whole organization running smoothly for internal and external customers.
Preconfigured projects, task-types, and workflows allow you to stand up your Jira Service Management instance instantly and deploy. Help Center input creates tasks to be addressed by service teams and templates customized for the way your organization likes to work. If your organization needs help making it perfect, talk to us to get started.
If you’re on the inside of service request fulfillment, Jira Service Management offers an intuitive interface where critical work gets visibility, changes get tracked, and operational risk gets minimized. Make sure teams of all kinds are working to deliver value to customers in everything they do.
See what needs doing in the queue panel. Tasks can be assigned, prioritized, and classified as your operation sees fit. SLAs can be configured to keep resolutions timely.
Move tasks through statuses to see progress at a glance. Use preconfigured templates or set up your own custom workflows to keep on top of the to-do list.
Preconfigured projects, task-types, and workflows allow you to stand up your Jira Service Management instance instantly and deploy. All templates are inifinitely customizable to the way your organization likes to work. Don’t want to go it alone? Talk to us to get started with a customized Jira Service Management implementation.
Jira Service Management is great for handling service requests. Take that capability further by leveraging Assets, your Jira-native CMDB that catalogues and maps dependancies for all your company’s people, hardware, and information. Use Assets for:
As a licenced reseller of Atlassian-brand products, Jira Service Management included, we can provide payment methods, terms, and even price breaks not available through Atlassian directly. If you’re looking to start with Jira Service Management or if you’re already using it, reach out to us to discuss our Atlassian licence management services.
Join thousands of companies who have made the switch from on-prem solutions into Atlassian Cloud Apps. Jira Service Management offers best-in-class cloud-based service request management software.
| FEATURES | Free | Standard | Premium | Enterprise |
|---|---|---|---|---|
| Agent limit per site | 3 agents | 5,000 agents | 5,000 agents | 5,000 agents |
| Customer limit | Unlimited | Unlimited | Unlimited | Unlimited |
| Number of sites | One | One | One | Unlimited |
| Support | Atlassian Community | Business hour support | 24/7 support for critical issues | 24/7 dedicated senior support for all issues |
| Storage | 2 GB file storage | 250 GB file storage | Unlimited file storage | Unlimited file storage |
| Email notifications | 100 emails per day | Unlimited | Unlimited | Unlimited |
| Uptime SLA | Not included | Not included | 99.9% | 99.95% |
| Email & embeddable widget support | ✓ | ✓ | ✓ | ✓ |
| Self-service portal | ✓ | ✓ | ✓ | ✓ |
| Forms | ✓ | ✓ | ✓ | ✓ |
| Configurable workflows | ✓ | ✓ | ✓ | ✓ |
| Customizable queues | ✓ | ✓ | ✓ | ✓ |
| SLA management | ✓ | ✓ | ✓ | ✓ |
| Reporting & analytics | ✓ | ✓ | ✓ | ✓ |
| Automation | ✓ | ✓ | ✓ | ✓ |
| IT service management project template | ✓ | ✓ | ✓ | ✓ |
| Multi-language support | ✓ | ✓ | ✓ | ✓ |
| Apps & integrations | ✓ | ✓ | ✓ | ✓ |
| Mobile app support | ✓ | ✓ | ✓ | ✓ |
| Chat | ✓ | ✓ | ✓ | ✓ |
| Global & multi-project automation | ✓ | ✓ |
| FEATURES | Free | Standard | Premium | Enterprise |
|---|---|---|---|---|
| Alerts & alert notifications per month | Unlimited alerts, unlimited alert email notifications, and 200 SMS | Unlimited alerts, unlimited alert email notifications, and SMS | Unlimited alerts, unlimited alert email notifications, SMS, and voice | Unlimited alerts, unlimited alert email notifications, SMS, and voice |
| Incident creation | Manual | Manual | Manual, automatic, API, and template | Manual, automatic, API, and template |
| Internal stakeholders | ✓ | ✓ | ✓ | ✓ |
| Monitoring & ChatOps integrations | ✓ | ✓ | ✓ | ✓ |
| Major incident escalation | ✓ | ✓ | ✓ | ✓ |
| Post-incident reviews | ✓ | ✓ | ✓ | ✓ |
| On-call management | ✓ | ✓ | ✓ | |
| Advanced alert integrations | ✓ | ✓ | ||
| Incident conference calls | ✓ | ✓ | ||
| Incident investigation | ✓ | ✓ | ||
| Heartbeat monitoring | ✓ | ✓ |
| FEATURES | Free | Standard | Premium | Enterprise |
|---|---|---|---|---|
| Service Registry | ✓ | ✓ | ✓ | ✓ |
| Service status pages | ✓ | ✓ | ✓ | |
| Service dependency | ✓ | ✓ | ✓ | |
| Service subscriptions | ✓ | ✓ | ||
| External services | ✓ | ✓ | ||
| Service & infrastructure health analysis | ✓ | ✓ |
| FEATURES | Free | Standard | Premium | Enterprise |
|---|---|---|---|---|
| Multi-user/group approvals | ✓ | ✓ | ✓ | ✓ |
| Change risk assessment engine | ✓ | ✓ | ✓ | ✓ |
| Change calendar | ✓ | ✓ | ✓ | ✓ |
| Deployment tracking | ✓ | ✓ | ✓ | ✓ |
| Deployment gating | ✓ | ✓ |
| FEATURES | Free | Standard | Premium | Enterprise |
|---|---|---|---|---|
| Asset and service repository | ✓ | ✓ | ||
| Asset discovery | ✓ | ✓ | ||
| Dependency mapping | ✓ | ✓ | ||
| Dynamic object fields | ✓ | ✓ |
| FEATURES | Free | Standard | Premium | Enterprise |
|---|---|---|---|---|
| HR service management template | ✓ | ✓ | ✓ | ✓ |
| Facilities service management template | ✓ | ✓ | ✓ | ✓ |
| Legal service management template | ✓ | ✓ | ✓ | ✓ |
| General service management template | ✓ | ✓ | ✓ | ✓ |
| Customer service management template | ✓ | ✓ | ✓ | ✓ |
| FEATURES | Free | Standard | Premium | Enterprise |
|---|---|---|---|---|
| Embedded knowledge base | ✓ | ✓ | ✓ | ✓ |
| Knowledge base reports | ✓ | ✓ | ✓ | ✓ |
| Smart article suggestion | ✓ | ✓ | ✓ | ✓ |
| Featured articles | ✓ | ✓ | ✓ | ✓ |
| FEATURES | Free | Standard | Premium | Enterprise |
|---|---|---|---|---|
| Atlassian Analytics | ✓ | |||
| Atlassian Data Lake | ✓ | |||
| Data connectors | ✓ |
| FEATURES | Free | Standard | Premium | Enterprise |
|---|---|---|---|---|
| SSO, SCIM, Active Directory sync | Requires Atlassian Access subscription | Requires Atlassian Access subscription | Requires Atlassian Access subscription | Included |
| Password policies | ✓ | ✓ | ✓ | ✓ |
| Domain verification & account capture | ✓ | ✓ | ✓ | ✓ |
| Session duration management (desktop) | ✓ | ✓ | ✓ | ✓ |
| Encryption in transit & at rest | ✓ | ✓ | ✓ | ✓ |
| Business continuity & disaster recovery | ✓ | ✓ | ✓ | ✓ |
| Mobile device management | ✓ | ✓ | ✓ | ✓ |
| Audit logs | ✓ | ✓ | ✓ | |
| Data residency | ✓ | ✓ | ✓ | |
| Admin insights | ✓ | ✓ | ||
| IP allowlisting | ✓ | ✓ | ||
| Sandbox | ✓ | ✓ | ||
| Release tracks | ✓ | ✓ | ||
| Mobile application management | ✓ |
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