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A lot of companies use “Jira” and love to talk about how great a product it is to anyone who will listen (us included!) While it seems like Jira might be the miracle workflow management app every business longs for, the name ‘Jira’ itself is actually representative of a much larger suite of programs. Let’s dive in and sort this out already.
Put simply, the name “Jira” is equal to three different products built on the same platform, Jira Software, Jira Work Management (formerly “Jira Core”), and Jira Service Management (formerly “Jira Service Desk”). Not without ambiguity in their titles, each of these products is built for a different use case and contains items to make the work of a team or department easier, more collaborative, and more efficient.
If anyone’s ever told you to “file a Jira ticket”, this should put things into context. Jira Service Management is the go-to IT helpdesk system used by fortune 500 companies all over the planet. Its per-agent licence model lets it scale with the requirements of your IT department, offering customer support, incident and change management, and IT Service Management capability that integrates with the feature-set found in Jira Software. Is there anything they didn’t think of? Naturally, you can find Jira Service Management as Cloud and Data Center products depending on your organization’s needs, just like Jira Software. It’s best to keep to either Cloud or Data Center set ups for all your Jira products of course, something Avant Systems Group is happy to help with as an . Finally, there’s Jira Work Management, project and workflow management for the rest of us. Jira Work Management takes all the great features of Jira Software and Jira Service Desk and builds tailored workflow configs to bring Agile methodologies to other business departments like HR, Finance, Marketing, and more. Atlassian’s solution to non-technical team projects, workflow approvals, and task management, Jira Work Management integrates seamlessly with other Jira products allowing teams to operate company projects collaboratively, keeping bottlenecks at bay. So there you have it. Jira Software, Jira Service Management, and Jira Work Management: three great products by Atlassian that we’re thrilled to offer here at Avant Systems Group. These products are really just the tip of the iceberg when talking about team collaboration systems though. If you’re interested in making better use of these products at your company, or want to know more about what they have to offer, we’d love to hear from you.