ITSM Solutions by Avant

Put your IT service management practice into overdrive.

It’s more than a ticket system. It’s all your department’s work in plain-view. It’s the crucial notes on how to do everything when your guru is on vacation. It’s the perfect solution to maintain a smooth operation.

Find out how you can leverage our tailor-made solution using Atlassian products. 

An ITSM solution that delivers value fast.
Your collaborative corporate wiki. Cool.

Leverage Atlassian products for service management success.

We’ll help you leverage Jira Service Management and Confluence to provide a better end-user experience and a deeply integrated service management model between IT and Software Development.

Reduce service request response times, resolution times, improve customer engagement, and offer better visibility for end users and management.

ITSM & ESM Solutions

Extend ITSM processes to all teams with Jira.

Getting work requests from a  customer (internal or external) to the right department can become a complicated affair without a robust service management system in place. 

Handle it using Jira Service Management: a self-service portal for simple intake, improved issue tracking with queues, no-code automation and more.

Check out some use cases that we’ve helped our clients achieve: 

ITSM & ESM Diagram

Discover ITSM Maturity.

Answer a few simple questions for an accurate ITSM audit by Avant.

In order to ‘do’ ITSM the right way, many organizations experience a lengthy journey to their final state. Our simple questionnaire will help to identify where your organization resides on that journey and what your next steps might look like. At the end, we’ll provide some insightful documentation to help bring your ITSM implementation to the next level.

Ready to make the jump?

Avant Systems Group is an , with years of expertise in providing and supporting our clients with Atlassian implementations all over North America. Join our growing family of clients and set your organization up for success.

Related resources