Does your organization work primarily with email, telephone, spreadsheets, and other forms of documentation to capture and manage requests for work from internal and external customers?
Does your organization have a hard time prioritizing and assigning service requests, defining and measuring KPI’s, and collaborating on and streamlining the completion of service requests?
Many organizations patch together email and ERP systems to manage service requests across the enterprise – but this often delivers a disappointing experience. The alternative is to manage both IT and business-centric service requests through a common platform in a unified Enterprise Service Management (ESM) strategy.
In this webinar we will discuss how extending Jira Service Desk and Service Management principles beyond IT teams can help drive efficiencies within service teams all while improving both the employee and customer experience.
Watch the webinar here.