Streamlined service management leveraging Jira Service Desk and Confluence to provide a better end user experience, and a more integrated service management model between IT and Software Development. Benefits include: Reduce service request response times, resolution times, improvement customer engagement, better visibility for end users and management.
IT Service Management
DevOps
Integrate Operations with Software Development teams to improve collaboration from planning through delivery. Automate the delivery process in order to improve deployment frequency and achieve faster time to market.
Project & Portfolio Management
By leveraging Jira, Portfolio, and BigPicture, we work with PMO’s to implement a more integrated solution. No longer are PM’s required to work in separate systems requiring time intensive follow ups, duplicate entry of project information, and manual generation of status reports
Software Development Lifecycle
Way more than a bug and issue tracker, Jira Software is the number one project management tool for agile teams.
Service Request Management
Reduce reliance on email and telephone and improve service request response times and resolution times by leveraging a service management model available through Jira Service Desk. Providing integrated email and available portal, Jira Service Desk provides a streamlined customer engagement model. By managing all service requests within Jira Service Desk, all levels (agents, customers, and management) get better visibility into support request volumes and trends, and are able to implement performance KPI’s to improve processes
Quality Assurance & Test Management
The days of managing test cases in spreadsheets and word documents, are gone. By leveraging Jira and Test Rail, QA teams and Development teams have a far better integrated solution providing better visibility into the state of tests, allowing them to spend more time building the best products possible and less time on administration of tests.
Collaboration & Document Management
Leverage the power and flexibility of Confluence as a content creation and collaboration platform that connects teams with the content, knowledge, and coworkers they need to get work done, faster.
Business Process Management
Jira is not just for software projects. Business teams needed workflows to track work. With it’s powerful and customizable work engine, Jira Core is the ideal tool for the job. Jira workflows can be used out-of-the-box or customized to match how your team works.
Asset Management
Ask us about the power, flexibility, and ease of use of an Asset Management solution using the award winning Insight Asset Management for Jira.
IT Service Management
Streamlined service management leveraging Jira Service Desk and Confluence to provide a better end user experience, and a more integrated service management model between IT and Software Development. Benefits include: Reduce service request response times, resolution times, improvement customer engagement, better visibility for end users and management.
DevOps
Integrating Operations with Software Development teams.
Project & Portfolio Management
By leveraging Jira, Portfolio, and BigPicture, we work with PMO’s to implement a more integrated solution. No longer are PM’s required to work in separate systems requiring tiem intensive follow ups, duplicate entry of project information, and manual generation of status reports.
Software Development Lifecycle
Way more than a bug and issue tracker, Jira Software is the number one project management tool for agile teams.
Service Request Management
Reduce reliance on email and telephone by leveraging a service management model available through Jira Service Desk. Improved service request response times and resolution times, Providing integrated email and available portal we provide a much better customer engagement model. By managing all service requests within a service management solution, all levels (agents, customers, and management) get better visibility into support request volumes and trends, and are able to implement performance KPI’s to improve processes.
Quality Assurance & Test Management
The days of managing test cases in spread sheets and word documents, are gone. By leveraging Jira and Test Rail, QA teams and Development teams have a far better integrated solution providing better visibility into the state of tests, allowing them to spend more time building the best products possible and less time on administration of tests.
Collaboration & Document Management
Leverage the power and flexibility of Confluence as a content creation and collaboration platform that connects teams with the content, knowledge, and coworkers they need to get work done, faster.
Business Process Management
Jira is not just for software projects. Business teams needed workflows to track work. With it’s powerful and customizable work engine, Jira Core is the ideal tool for the job. Jira workflows can be used out-of-the-box or customized to match how your team works.
Asset Management
Ask us about the power, flexibility, and ease of use of an Asset Management solution using the award winning Insight Asset Management for Jira.
